Return Policy
At PlinkoMagic, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may be eligible for a return, refund, or exchange under the conditions outlined below.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The game or product was purchased within the last 14 days.
- The product is in its original condition, and if applicable, the activation key has not been redeemed.
- Proof of purchase (order number or receipt) must be provided.
2. Non-Refundable Items
The following items are not eligible for refunds or exchanges:
- Games or products that have been downloaded or activated.
- Gift cards and promotional codes.
- Discounted or sale items.
3. How to Request a Return
To request a return, please follow these steps:
- Visit the "My Orders" section of your account on our website.
- Locate the order you wish to return and click "Request Return."
- Follow the instructions provided to submit your request.
4. Refund Process
Once your return request is approved, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method.
5. Changes to This Policy
We reserve the right to modify this return policy at any time. Any changes will be updated on this page.